Tuesday, March 14, 2017
AMBULATORY CLINIC MANAGER
AMBULATORY CLINIC MANAGER
Job Number: 00119630
Job Posting: Mar 10, 2017, 9:22:45 AM
Closing Date: Apr 7, 2017, 11:59:00 PM
Location: Prieto Health Center
Job Code: 6651
Starting Salary: COMPETITIVE SALARY
Organization: Health and Hospital Systems
Prieto Health Center
Ambulatory and Community Health Network (ACHN)
2424 S. Pulaski Ave., Chicago, IL 60623
Working closely and directly with the Physician Leader, plans, directs, organizes, and
controls activities within a Cook County Health and Hospital System (CCHHS) community
health center and/or for service line. Oversees all aspects of center operations and
provision of patient care services including management of clinical, administrative and
interdisciplinary staff, patient access and flow, resource allocation and the quality service
delivery for assigned area. Is accountable for staff management, financial performance,
labor productivity, adherence to patient access and practice standards, quality
improvement, and regulatory compliance.
Responsible for effectively and independently initiating, delegating, supervising and
monitoring functions within the center, including resource allocation, work assignments,
determination of daily work priorities and actions required to meet deadlines and resolve
Responsible for 24 hour administrative management accountability and day-to-day
management of multi-provider group(s) practices or service line. Establishes collaborative
partnership with physician site leadership to achieve system goals and objectives for the
practice or service line. Works with Nursing leadership on implementation of approved
clinical practices and standards.
This position is exempt from Career Service under the CCHHS Personnel Rules.
Reviews routine and ad-hoc reports that provide information on practice volumes,
cycle time, provider productivity, fiscal year (FY) statistics, sharing information
Maintains and approves provider templates to ensure they meet the standards
set forth by System goals; discusses variances with lead provider and develops
action plan as required.
Ensures that all practice Provider and ancillary encounters are billed within
Manages center’s operating and capital budget, monitors personnel and general
expenses, responding to variances.
Ensures that staff fully utilize IT systems and are up to date on CCHHS
registration and insurance plans requirements.
Provides adequate staffing coverage on a daily basis—prepares and posts
schedules in timely manner.
Monitors vacancy and turnover rates – develops action plans to meet daily
requirements that provide appropriate standard of care.
Recommends adjustment for ongoing staffing model in accordance with care
needs of the population.
Audits staff productivity and develops established benchmarks for performance addresses
performance deficits with individualized staff improvement plans.
Maintains Attendance and Tardiness Records; prepares and administers
discipline for abuse of policies and procedures and non-adherence to clinical
Conducts monthly meeting with staff to discuss System generated information,
reports and other pertinent information presented in management and leadership
meetings. Maintains records of meetings, including attending roster.
Ensures staff meets PCMH and clinical practice requirements, including
providing patient access, doing daily huddles, patient screening, pre visit
planning, reminder calls and follow-up calls to increase show rates.
Oversees and maintains timekeeping for staff and maintains acceptable levels of
Typical Duties Continued
Handles Patient Complaints and initiates Recovery; documents, tracks patient
concerns and conducts patient interviews and follow-up.
Responds to EMERS reports in an acceptable time frame.
Monitors Press-Ganey data regularly. Reviews and disseminates to staff with
subsequent plans to improve the patient experience.
Monitors staff customer relations performance.
Converses and engages patients to collect feedback and to address concerns
related to patient experience.
Tracks patient activity daily through dashboard, identifying trends.
Ordering and Expense Management
Orders all medical consumables, office supplies, printed forms, according to
established procedures for P-Suite.
Maintains inventory of all office and clinical supplies; Ensures appropriate
storage in accordance with safety and regulatory requirements.
Submits invoices for payment to vendors for supplies, services and equipment
Clinical Practice Management
Implements evidence-based standards of clinical practice to support PCMH concepts,
population health, quality improvement and the Triple AIM (excellent quality and service
and efficiency)/ simultaneously improving the health of the population, enhancing the
experience and outcomes for the patient and reducing per capita cost of care. As
assessed through data from IT system:
Ensures that patient care is delivered within CCHHS established service
standards, regulatory requirements and professional standards of care.
Ensures that staff is oriented, trained and competent to provide excellent patient
care and service.
Tracks clinical performance indicators and develops action plans.
Ensures care is coordinated across the continuum to promote positive patient
outcomes and efficiency.
Identifies opportunities for process improvement and initiates improvement
efforts within the clinic to increase or exceed established metrics.
Ensures appropriate patient education and engagement strategies are
Maintains environment of care in accordance with regulatory and licensing
standards. Responsible for ensuring that offices and public areas of the
practices are clean and in order.
Typical Duties Continued
Conducts Rounds with Environmental Service and Facilities staff to identify
deficiencies and to develop corrective action plans.
Ensures that appropriate levels of supplies are stocked in clinical areas as
Ensure that equipment is in good working order or tagged if not working.
Assists as required with new patient initiatives.
Additional Management Responsibilities
Works with Human Resources in the recruitment and retention of qualified staff:
Oversees the scheduling of clinical and support staff based on patient care
Ensures that interdisciplinary staff, contractual staff, students and volunteers
meet key CCHHS performance requirements.
Prepares and completes Request to Hire (RTH) Packets for submission to
Resolves conflicts between staff.
Maintains relevant personnel files.
Works with Human Resources to ensure the proper documentation and
maintenance of Worker’s Compensation and FMLA records.
Works closely with Human Resources to ensure practice compliance with all
local, state and federal laws and guidelines including OSHA, ADA, FMLA and
regulatory requirements including IDPH, CMS and The Joint Commission.
Ensures compliance with HIPAA, emergency and disaster preparedness
communication, MSDS (global harmonized system), sexual harassment,
universal precautions, confidentiality, security and privacy.
Ensures compliance with annual staff training and documentation requirements.
Ensures all clinical staff is current on licenses, CPR and other job requirements.
Follows downtime procedures for all defined emergency codes at site (computer
downtime, electrical, fire, etc.).
Makes sure Risk Management, Corporate Compliance and Quality Management
policies are being followed.
Travels to various locations within the Cook County Health and Hospitals
Performs all other related duties as assigned or requested.
Reports to the Regional Director
Bachelor’s degree from an accredited college or university is required. Must
provide official transcripts at time of interview.
Five (5) years supervisory or management experience in a health care
environment is required.
Three (3) years of experience in a management role in health care or in a clinical
practice is required.
Bilingual in English and Spanish is required.
Travel to various Cook County Health & Hospitals System work sites is required.
Ability to work flexible schedules, including evenings and weekends is required.
Three (3) years’ experience as a Registered Nurse with a Bachelor of Science
degree in Nursing from an accredited college or university is preferred.
Master’s degree from an accredited college or university is preferred.
Five (5) years of clinical practice experience is preferred.
Previous work experience in a union environment is preferred.
Certification in one or more of the following areas is preferred:
o Certified Medical Manager
o Certified Physician Practice Manager
o Certified Medical Practice Executive
o Certified Medical Office Manager
o Certified Administrator in Physician Practice Management
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION
Knowledge, Skills, Abilities and Other Characteristics
Thorough knowledge of management principles and practices
Knowledge of business operations and experience leading project teams
Thorough knowledge and understanding of the Health Insurance Portability and
Accountability Act (HIPAA) to ensure the protection of the confidentiality and
security of healthcare information for all patients
Knowledge utilizing Microsoft Office Suite (PowerPoint, Word, Excel, and
Excellent management and leadership skills.
Excellent verbal and written communications skills
Skilled in time management as it relates to situations that have competing
Knowledge, Skills, Abilities and Other Characteristics continued
Ability to work independently and simultaneously manage multiple complex
Ability to function as a role model for clinical excellence.
Ability to assign, prioritize, review and evaluate the work of a variety of
employees, including internal employees, vendors, consultants, and
Ability to calculate budget estimates necessary to evaluate costs.
Ability to train by presenting concepts and demonstrating tasks.
Ability to multi-task and meet deadlines in a fast paced and stressful
Ability to maintain a professional demeanor and composure when challenged.
This position requires travelling to work assignments throughout Cook County for
which the employee must provide his or her own adequate means of
Must be able to work flexible hours including nights and weekends.
When applying for employment with the Cook County Health & Hospitals System,
preference is given to honorably discharged Veterans who have served in the Armed
Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must:
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to
the question by answering yes to the question, “Are you a Military Veteran?”
Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at
time of application filing. Please note: If you have multiple DD214s, 215s, or
NGB 22S, Please submit the one with the latest date. Coast Guard must
submit a certified copy of the military separation from either the Department of
Transportation (Before 9/11) or the Department of Homeland Security (After
9/11). Discharge papers must list and Honorable Discharge Status.
Discharge papers not listing an Honorable Discharge Status are not
A copy of a valid State ID Card or Driver’s License which identifies the
holder of the ID as a Veteran, may also be attached to the application at
time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR
APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan and Deferred Compensation Program
Employee Assistance Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
For further information on our excellent benefits package, please click on the following
Degrees awarded outside of the United States with the exception of those awarded in
one of the United States' territories and Canada must be credentialed by an approved
U.S. credential evaluation service belonging to the National Association of Credential
Evaluation Services (NACES) or the Association of International Credential Evaluators
(AICE). Original credentialing documents must be presented at time of interview.
*Please note all offers of Employment are contingent upon the following conditions:
satisfactory professional & employment references, healthcare and criminal background
checks, appropriate licensure/certifications and the successful completion of a physical
and pre-employment drug screen.
*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or
affecting any term or aspect of County employment or hiring upon or because of any
political reason or factor.
COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY
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